Client COVID-19 Information

 

Helping Pets

Protecting clients and protecting staff through the coronavirus crisis

Dear Gilmoor Vets client.

It is with great hope that all the team at Gilmoor Vets listen to the information about passing the peak of this coronavirus crisis and hopefully being able to move towards some sort of normality. We have missed seeing you in our clinics and being able to have those face to face conversations which are such a core part of our day. However it is important that we remember that we are still at the top of a very high peak. The number of people continuing to be infected with coronavirus and those within our community who may be infected but not yet showing symptoms remains high.

In order for our practice to maintain enough staff who are fit and well and available to care properly for your pet, it is essential that we maintain social distancing precautions to minimise our risks of contracting coronavirus and spreading it within our team.

It is for this reason that we are continuing to preferentially offer consultation by telephone or video for all appropriate cases, and why we continue to respectfully ask that you remain outside the practice if we feel it is necessary for your pet to visit in person. We have been overwhelmed and incredibly grateful for all the understanding and support our clients have given us whilst we work within these social distancing measures. We hope that you can bear with us a little while longer.

We understand that other businesses may be able to resume more normal operations sooner but we are confident that you will understand that our careful and gradual approach is designed to protect you, our staff, and to continue to allow us to be there for your pet with all the skills and staff necessary to provide our best level of care.

We will continue to support those in our community who are most vulnerable by offering, non-contact medication collection, and postal or delivery services for appropriate medications.

We are now working towards offering online repeat prescription and flea and worming product ordering, to help you contact us while our phones are busy. Please check out our website we hope to have this system available very soon.

 

Thank you for continuing to support our team

Stay safe

Gilmoor Vets