ABOUT US
MISSION STATEMENT
At Gilmoor Vets, we are committed to helping people and their pets in leading happy and healthy lives.
We strive to provide a professional, compassionate and efficient service to our clients whose animals, both companion and working, are our prime concern. We aim to achieve a working environment that is positive, progressive, informative, cheerful and helpful for both clients and colleagues alike.
It is not our intention to provide the cheapest veterinary service but one that reflects the high standards of veterinary care provided. The fees charged should represent value for money, for provision of top quality professional services, seven days a week at a price that is fair to both clients and team.
We constantly strive to improve our service and encourage continuous training for all of our team. We hope that our standard of care and the service provided encourages clients to return to us whenever the need arises.
Gilmoor Vets opened 1988 as the first dedicated small animal practice in Durham city. The practice has established a great reputation based on excellence in clinical care provided by a friendly and familiar team. We are very proud of the fact that many of our team have been with us since the beginning and have had the privilege to know our clients and their pets throughout their lives.
Frances Allen MRCVS opened this first clinic as a sole practitioner and the practice’s good reputation and success allowed it to grow. She has developed this initial clinic into a multi-vet practice in 3 sites with surgeries at Durham, Sunderland and Spennymoor
Frances Allen continued to be a driving force within the practice until her retirement in May 2018. Her practices now boast a support team of more than 20 including; 6 full time veterinary surgeons, qualified and student veterinary nurses, theatre assistants, office and managerial team and dedicated reception team at all 3 sites.
We are a first-opinion, general practice with the facilities to provide a complete service for our patients from initial discussion with the owners through diagnosis, surgery and post-operative care, seven days a week.
Our present premises is a converted pub hence the name Hare and Hounds Veterinary centre.
Would you love to have a practice that makes you and your pet part of the team? That provides a friendly face backed up by a genuine interest in your pet’s wellbeing and the independent freedom to provide bespoke care?
We have over 25 years experience of caring for pets, we know we do it well but we are always looking for ways to do it better, that’s why we introduced our health plan giving healthy pets gold standard care.
We offer special support for all stages of your pet’s life including reproduction, pregnancy, puppy and kitten as well as adolescent and geriatric care.
We intend to continue to improve the standard of care and service offered to our clients and their pets. Please let us know what would help to improve the service that we provide for you and your pets. You can do this at the surgery or online by sending your suggestions via our contacts page.